Frequently asked questions

What is METRO membership?

Metro membership identifies you as an authorised METRO customer with valid business license.

How do I enroll for METRO Membership?

You can enroll for METRO Membership by downloading METRO Wholesale B2B app from Google Playstore and follow registration process. iOS users can get in touch with our store helpdesk for enrolment.

What kind of Business License documents required to qualify for METRO Membership?

Any of the following:

• GST Certificate
• FSSAI Certificate
• Weights & Scale License
• Shops & Establishments License
• Municipality License
• Service Tax/Professional Tax License
• Or any other valid business license issued the Government to do business, subject to verification/confirmation by METRO

Can I use my PAN Card, Voter's ID or Driving License to get METRO Membership?

No, although you may need them as your personal ID proof. Please see the answer to the above Question for a list of Business License documents required to qualify for METRO Membership.

Will I get any membership card post enrolment?

No, there is no physical card issued to our customers. You can enter our store by showing QR code of the METRO Wholesale B2B app.

How many people can I bring with me? What if I am making bulk purchases?

Only authorised METRO membership owner is allowed to shop using METRO Membership. If you make bulk purchases, our store staff will help you organise delivery or convey your purchases to your delivery vehicle.

Can I shop in any location with my Membership?

Your membership entitles you to shop at any METRO centre in India.

Can I use my membership at METRO centres in other countries?

No, your membership is only valid in India.

WHOLESALE RETURN / EXCHANGE POLICY:

Any product can be exchanged/returned within 14 days from the date of purchase (including the date of purchase) at the store from where it was purchased. Please note:

• Produce your METRO card along with relevant original invoice at the time of return
• Packaging should be intact with price tags/barcodes and the product should be in saleable condition
• Free gifts, if any, should also be returned at the time of the product being returned
• In case of any returns for order placed on METRO Wholesale Online shopping app or through our sales representatives, the customer has to return the articles at the time of the delivery itself
• Refunds for applicable goods shall be issued via a Credit note only. No cash refunds shall be made
• Credit notes are valid for 12 months against a single purchase and against - your METRO card in which it was purchased originally.
• The credit note, if lost, cannot be reissued
• Credit note can be redeemed only in the same store where it was issued

Return & Exchange is not applicable to - (Exclusions)

• Fruits/ Vegetables/ Meat/ Fish/ Dairy/ Frozen food/ Loose Commodities
• Liquor, Tobacco, Undergarments, Socks, Handkerchief, Electronics (Large and Small Appliances), Mobiles and Cameras
• Cosmetics, Perfumes or any other liquid articles
• Products that are near expiry (less than 14 days shelf life left)/expired/damaged post purchase will not be returned/exchanged
• Products that are under clearance sale
• Products that have lost their original condition but not expired/ damaged While all of the above applies to customer returns/exchanges. It is subject to product condition. In such a scenario METRO reserves the right to decide on a case-to-case basis.

Warranty Service

• Remember to obtain warranty stamp for all applicable products from the Freebie Counter after purchase
• After Sale Services and replacement, if any, for products under warranty, will be provided only by the Authorized Service Centres of the respective brands/manufacturers.

For further information on METRO policies or any other queries or concerns contact us at 1860-266-2010 or write to us on metro.care@ril.com

You can also contact our staff at the store entrance. For any further details please visit us on https://metrowholesale.co.in/

I want to purchase on Credit. Can you help?

Please check with the Customer Relations department at your nearest METRO Distribution Centre.

I want to buy Tobacco on credit.

We do not sell tobacco on credit.

My child is accompanying me; can I bring him / her in?

You can bring your kids along while shopping at METRO.

What are METRO Cash & carry stores?

METRO Cash and Carry is the leader in business-to-business wholesale. The business of Metro Cash & Carry aims at professional commercial customers such as traders, kiranas, hotels, restaurant, cafes, caterers, kiosk operators, small food retailers, offices, companies, service providers, self-employed professionals, hospitals, educational institutes, etc. For more details click here

What can I buy at METRO?

In METRO around 7,000 to 18,000 articles are available including pens/note books/grocery items like oil, Noodles, sugar,/chocolate/ detergents/ brooms/ milk ,butter, curds,/ Fruits & Vegetables/ soft drinks /TV's ,Mobile Phones, Luggage, which are generally required by any trader/establishment for its/their business needs. For more details click here

Exception: we don't sell fuel /automobiles/ building materials, cement, sand, / jewelry etc.

Do you deliver stocks?

No, but we have third-party service providers who can address your delivery needs at reasonable rates.

Where can I park my vehicle?

All METRO centres offer huge free parking areas. The parking areas can accommodate around 300 cars and 200 two-wheelers at any given time.

Is there a minimum quantity I can shop for?

You need to buy a minimum of Rs. 1000 per invoice, and products at METRO are usually sold in bulk/wholesale units.

What are your timings?

We are open from 6 AM to 6 PM, all 365 days a year. For more details click here

Will I be able to pick up ________ quantity of __________ product tomorrow?

You need to place an order one day in advance at the Distribution Centre to ensure availability.

I visited the store and didn't find the quantities I need of a certain product. What do I do?

Please contact our Customer Service department and we will ensure that stocks are replenished.

Can I get an additional discount if I buy a product in larger quantities?

Our products are already offered at the lowest prices possible.

Is it true that you only offer discounts on inferior quality products?

We follow strict quality standards on all products we stock; there is no question of moving low-quality products with lower pricing, rest assured.

I am a regular METRO customer; I am also a supplier and would like to advertise some of the products available in METRO. How do I do this?

Please contact our Buying Manager for more details.

I need specific quantities of certain products on a regular basis. Can you book these products for me?

Yes. Please contact the Customer care team at your nearest METRO Distribution Center.

Do you provide a guarantee/warranty on electronic goods?

Yes, we provide the same guarantee/warranty offered by the producer.

I did not get the free articles for my previous invoice. What do I do?

Please bring your invoice to METRO, our team will resolve this for you.

I have been wrongly billed for one article and received another article.

Please bring the article(s) in question and the invoice to METRO and our team will resolve this for you.

Will you pack my purchases for me?

We don't pack your purchases, but we will provide packing materials like carton boxes.

Do we get any help carrying goods?

If you are buying goods in bulk, our staff will help you load your delivery vehicle. If you need transport, we provide affordable solutions through a third-party logistic service provider.

I am going to buy a lot of goods, but I can't pick them up right now. Can you hold them for me for a few days?

Sorry, we cannot stock any goods that have been billed.

Why can't you provide free delivery?

We already sell our goods at the best price possible, this makes it difficult to provide free delivery in addition. However, third party logistic service providers offer delivery at reasonable rates at all METRO Distribution Centers.

Why should I pay for carry bags?

We are a wholesale centre; we suggest you carry your own shopping bags for your convenience.

Do you accept all credit cards?

Yes, We accept all credit cards.

Can I use my debit card?

Yes, We accept all debit cards.

Are there any other restrictions on using credit/debit cards?

We do not impose any terms and conditions on your use of credit/debit cards; however you may not use them to purchase alcohol or tobacco, if available. 

What is the refund process on exchange or return of articles purchased through debit or credit card?

For purchases made through Credit/Debit cards, refund is allowed only through exchange of article / credit note redemption against Purchases .No cash refund is permitted under this scenario.

Can I use credit/debit cards for bulk purchases or negotiated sales?

Use of credit / debit cards is not permitted on Bulk purchase or at negotiated or discounted prices.

Can I pay part of my bill in cash and part with a card?

You can; however we would prefer you use a single mode of payment for a single transaction.

Can I split my payment across two cards?

No, unless it is on account of credit limits.

Can I pay for transport with a credit/debit card?

No, since the transport service is provided by a third party.

Will I earn points if I pay for flour with a credit/debit card?

Yes, you will.

Can I use a credit/debit card if I am availing of the Cash On Delivery (COD) facility?

No, you cannot.

If there is an error while swiping the card will the erroneous payment be voided on the machine or will I be given a cash refund?

The erroneous payment will be voided on the machine.